Hannah Art Wear Returns Policy
Hannah Artwear’s wearable art pieces are crafted with extreme care and dedication to detail, and we aim to showcase each piece as closely as possible in our website visuals. However if you wish you return your piece, we will issue a full refund or exchange providing:
- The garment is returned in its original condition, unworn, unwashed with swing tags attached
- Original invoice is included with the return for proof of purchase
- We receive the return within 14 days of the original purchase with a corresponding email detailing your order number, details of your return and reason for requesting a refund
We can’t be held responsible for missing returns packages so please send your return using a registered postal service. Postage costs to send back returns are covered by the customer, unless the item is faulty in which case we’ll be in touch by email to reimburse your postal fees.
Repairs and Exchanges
If you feel your garment is faulty, please contact us with details of the issue and we will advise on the returns process. Note that only unwashed, unworn faulty items with tags attached will be considered for an exchange or refund – general wear and tear is not a viable reason for a return and we advise you to follow our delicate care instructions to avoid any damage to your garment.
We are happy to organise an exchange of your item for a different size/style – please send the item back to us with an email detailing your exchange request. We must receive the original item within 14 days of your order.
All returns should be sent to:
PO BOX 1728, Double Bay, NSW, 2030, Australia