Returns & Exchanges
Return Your Order
- At Hannah Artwear, customer satisfaction is extremely important to us! If for any reason you change your mind, we are more than happy to process returns for a full refund on both local and international orders. All items must be returned within 14 days of dispatch.
- All items must be returned in their original condition with all tags intact, and garments unworn
- Unfortunately, we do not cover the cost of postage on returns. All online returns are at the customer's expense unless your order is faulty
To Make a Return
To arrange your free return, follow these simple steps:
- Fill in our online return form by adding your order number and email address and select the item/s you’d like to return;
- Prepare the package making sure that all of the returned items are in the box with the invoice;
- Send the package to the following address:
Returns PO BOX 1728
Double Bay, NSW 2028
*please note local post services can take 5-7 business days to return your parcel. Once received, we will issue your Refund, Item Exchange or Store Credit. We appreciate your patience.
- We offer exchanges on returned items within 14 days.
- Due to high demand on a lot of our garments, we advise that you re-purchase your preferred item to ensure they don’t sell out. You can then send the original back for a refund. We recommend this approach as we cannot guarantee that the stock you have requested will still be available by the time we have received and processed your return.
My Item is Damaged/Faulty
- Please add a note of the faulty item when doing your return though our online portal. We maintain strict quality controls to ensure all items are up to the highest standard, however if you receive an item that does appear to be faulty, we will of course replace your item free of charge.
- Faulty Claims must be submitted directly to firstname.lastname@example.org