Returns & Exchanges
- At Hannah Artwear, customer satisfaction is extremely important to us! If for any reason you change your mind, we are more than happy to process returns for a full refund on both local and international orders. All items must be returned within 14 days of dispatch for Australian orders and 21 days for all other countries
- All items must be returned in their original condition with all tags intact, and garments unworn
- Unfortunately, we do not cover the cost of postage on returns. All online returns are at the customer's expense unless your order is faulty
- Contact us to let us know what you would like to return, why and if you would like a credit note or refund
- Once approved, please mail your parcel back to the following address:
Returns PO BOX 1728
Double Bay, NSW 2028
*please note local post services can take 5-7 business days to return your parcel. Once received, we will issue your Refund, Item Exchange or Store Credit. We appreciate your patience.
- We offer exchanges on returned items within 14 days.
- Due to high demand on a lot of our garments, we advise that you re-purchase your preferred item to ensure they don’t sell out. You can then send the original back for a refund. We recommend this approach as we cannot guarantee that the stock you have requested will still be available by the time we have received and processed your return.
- For international exchanges the shipping is not covered by Hannah Artwear. We will email an invoice for the flat rate of $50AUD on the new exchange order at time of dispatch. This will need to be finalised before we ship your exchanged product.
- We maintain strict quality controls to ensure all items are up to the highest standard, however if you receive an item that does appear to be faulty, we will of course replace your item free of charge.
- We will supply you with a prepaid shipping label to cover the cost of your return.
- Faulty Claims must be submitted directly to firstname.lastname@example.org