Frequently asked questions

 

Secure Payment

Hannah Artwear does not capture your credit card details. All orders are processed through the Shopify Payments platform. The Shopify team works hard and takes all measures to encrypt your information and keep it safe.

Where are orders fulfilled

All online orders placed through the Hannah Artwear online store are dispatched from Sydney, Australia. We dispatch orders Monday to Friday 9am -1pm.

When can I expect my order

The Hannah Artwear works very hard to ensure all orders are wrapped beautify and dispatched in a timely manner. We aim to send out your garments within 24hours of you placing your order.

Time delays can be expected due to Covid-19 restrictions, government lockdowns due to Covid-19, world-wide shipping delays, sale periods and holiday periods. If you are experiencing a delay with your order, please keep in mind our team are working hard to tend to all customers and please treat our team with respect as they work to resolve all issues.

Domestic Delivery Time

We use Couriers Please shipping service within and allow for 3-5 days for shipping.

International Delivery Time

We use DHL Express shipping service for all international shipping and allow for 3-8 days for shipping.

Payment Methods

We accept Mastercard, Visa, American Express, Afterpay, Apple Pay, Google Pay and Paypal.

Sold Out Items

If you are looking for an item that is sold out on the Hannah Artwear online store you can contact our team to try and source an item or you can look at our stockist page for retailers who might still have the items in stock.

How Do I Determine my Size

How Do I Track My Order
Once your order is dispatched you will receive an automated email confirming your order and your tracking number.

Do you Deliver to Po Boxes or Parcel Lockers

We do not send items to PO Boxes or Parcel Lockers.

What Currency do you use Online

The Hannah Artwear online store offers the following currencies for your convenience: AUD, USD, GBP & ERUO.

How do I make a return

By following the prompts in our online Return Portal, you will be able to process your return.

How do I care for my items

All silk items are dry clean only. Cottons & linens are gentle machine wash or cold hand wash, lay flat to dry.

What is Afterpay

Afterpay is a buy now, pay later service that allows you to pay for your order in four interest free instalments.

Returning Sale Items

Sale items can be exchanged or you can receive a credit note for the cost of the item.

What is Final Sale

Final sale items are not refundable, exchangeable and are not eligible for a credit note.