Shipping & Returns

 

Domestic Shipping

Hannah Artwear offers complimentary shipping for all orders over $400.00 within Australia. Orders under $400.00 will be charged a flat rate of $10.00. Our team works hard to dispatch orders in a timely manner however this can be affected by an influx of orders. Domestic delivery times range between 3-5 days.

International Delivery

All international shipments are sent DUU (Delivery Duties Unpaid). Any duties or taxes incurred are the responsibility of the customer. In the case where the duties and taxes are refused by the customer, the parcel will be returned to Hannah Artwear and the shipping fee will be deducted from the refund amount. Please note that international duties and taxes are adjusted by each country and are subject to adjustments.

International orders will typically take between 3-8 business days to arrive. We use DHL Express for all international orders.

Online Return Policy

Hannah Artwear offers returns within 14 days of delivery, this applies to Australian, New Zealand and international orders. Returned items must be unworn, unused and in perfect condition with all original tags and packaging intact. Hannah Artwear shipping mailer bags come with a resealable flap and can be used for returning orders.

Full price items can be returned for a refund, credit note or a size exchange. Sale items may be returned for a credit note or a size exchange only. $10.00 will be deducted from the refund amount to cover the return shipping label back to the customer.

Final Sale

Final sale are not eligible for refund, credit note or exchange, exceptions might be made for faulty items and will be evaluated on a case-by-case basis. Final sale will be labelled on the product page.

Swim Return

To respect the hygiene and health of our team, returns are not accepted for swimwear where protective hygiene coverings have been opened and the product appears to be used and worn. Items that are returned otherwise may be rejected and returned to the customer.
Exceptions may be made for products that might be faulty or have a flaw. This will be evaluated on a case-by-case basis.

Refunds

If your order is accepted for return you will be credited back on the original payment method less the original shipping fee. Please allow 10 business days once the refund has been issued for the funds to return to the relevant account. If you purchased using an online gift voucher or credit voucher you will be issued a new credit voucher to spend online. Hannah Artwear does not provide return shipping labels. 

Exchange

If you find your Hannah Artwear sizing is not right and require a different size, you will be able to exchange. We are unable to exchange for a different item and prompt you to return via the return portal (LINK). If the item you are hoping to exchange for is no longer available a refund or credit note will be issued.

Credit Vouchers

Credit vouchers will be issued at the full amount of the purchase price less the shipping of the order. All credit vouchers will be emailed to the customer and are valid for 2 years. Credit notes are valid online.

Shipping Domestic and International Returns

For international returns, a return address will be provided once you have completed your request and will be sent via email. For all orders returning to Hannah Artwear, we recommend using a trackable service as Hannah Artwear cannot be held responsible for lost parcels.

Incorrect Items

If you have received your online order and the items do not match what you ordered, please contact dana@hannahartwear.com immediately.

Buy-Now-Pay-Later Purchases

If you have purchased using Afterpay and your return qualifies for a refund, you will be credited back through the Afterpay platform. If your return requires a credit voucher you will continue to make payments until the item is paid for and we will issue you a credit voucher when we receive your return.

 

Returns Portal Instructions

Submit your order number and email to our Returns Portal.

Wait while we approve your return request. This can take up to 24 hours for our team to review your order

Once approved, Post your order to the address below. Do not post your parcel before you receive approval for the return.

Hannah Artwear Returns:
Shop G26, 2-22 Knox Street, Double Bay, 2028, NSW, 
Australia

Please note, local and international postal services can take 5-7 business days to return your parcel. Once your items are received, we will confirm the arrival, and your refund, exchange or credit note will be applied.